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by laura northrup

Many readers will recognize the product at the top of this page: It’s Puppy Surprise, a toy originally introduced in 1991. The gimmick: inside you will find three, four, or five puppies with different markings and personalities. Puppy Surprise came...
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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It seemed like a great victory for consumers when Walmart announced that it would price-match select online retailers, including Amazon.com. However, because we’re not evil, we didn’t foresee how some people would misuse the price-matching privilege...
From: Consumerist | By: Laura Northrup | Tuesday, November 18, 2014
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While government regulations are keeping Amazon’s delivery drones out of American skies for now, the company is still looking for ways to remove slow, error-prone humans from the fulfillment process in order to save time and money. One cool piece of...
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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Most Americans don’t go shopping on Black Friday or on Thanksgiving Day, but it remains a popular topic for us in the media to yap about. This year, the increasing number of stores opening on Thanksgiving Day and growing controversy over the practice...
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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Graco and Century strollers with a sliding fold-lock hinge have been on the market since 2000, but they are potentially dangerous. The Consumer Product Safety Commission knows of eleven cases where children have caught their tiny fingers in the hinge....
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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We haven’t featured very many reader complaints about Best Buy on this site in the last year or so. Is that because people aren’t shopping at Best Buy at all anymore? Surprisingly, no. Best Buy is doing great, thank you very much, having convinced...
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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It was fabulous news for bargain-hunters when Walmart announced a change to its price-matching policy, allowing shoppers to bring in listings from popular online retailers as long as the items are identical. When some shoppers formulated an evil-genius...
From: Consumerist | By: Laura Northrup | Thursday, November 20, 2014
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Here is the saddest fast food story you will read today: a man in Florida pulled up to the drive-thru around closing time at Taco Bell, but the restaurant wouldn’t serve him. Why? Well, there was a combination of problems: he was intoxicated. And on...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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Earlier today, we wondered why the communications people over at Mattel hadn’t answered any questions about a book starring Barbie as a computer engineer. Barbie’s “engineering” job consisted of designing puppies while having male colleagues...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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Whether stores plan to open to shoppers on Thanksgiving Day or not, there would be no American Shopping Frenzy Long Weekend at all if people weren’t going to head out there and shop. Yet who are the people who have clamored to go out and shop on Thanksgiving...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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Most people think of a dollar store as a store where every item costs $1. This is not the case for Family Dollar, a discount chain, or and Dollar General, one of the suitors seeking to acquire it. Dollar Tree, the company’s other suitor, is a traditional...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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A few weeks ago, we shared with you the claims of some loyal Sephora customers who found that their accounts for placing online orders had been shut down. While Sephora claimed that account shutdowns were aimed at people buying large amounts of makeup...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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Here at Consumerist, we’re fascinated with holiday mashups: items that we associate with one holiday re-purposed for another, usually for marketing reasons. Items like pumpkin spice egg nog and Independence Day candy corn exist because the makers of...
From: Consumerist | By: Laura Northrup | Wednesday, November 19, 2014
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Dear retailers: UPS has its eye you. In an interview with the wire service Reuters, the company’s CEO explained its efforts to avoid another disaster like the Christmas 2013 shipping delay that left many Americans sad and giftless. Namely, if retailers...
From: Consumerist | By: Laura Northrup | Tuesday, November 18, 2014
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While placing feces on the doorstep of someone who has offended you is a time-honored insult, it’s now possible, for about the cost of a pizza and wings, to have a steaming pile delievered to the address of your choice. Well, maybe not so much a “steaming...
From: Consumerist | By: Laura Northrup | Tuesday, November 18, 2014
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You may not have heard of the clothing store chain Christopher & Banks/C.J. Banks, but that’s probably because you’re not a woman of a certain age or a certain dress size. They’re a chain that sells clothing aimed at mature women. The important...
From: Consumerist | By: Laura Northrup | Tuesday, November 18, 2014
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Zappos is famous for its attentive customer service, but how would that translate to real life? Customers will have the opportunity to find out from this weekend until December 31, as Zappos opens a 20,000 square foot holiday pop-up store in downtown...
From: Consumerist | By: Laura Northrup | Friday, November 21, 2014
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